EXPERIENCE INTELLIGENCE PLATFORM

Successful companies are in touch with the experiences of their customers, staff and the industry.

However, understanding people´s experience is challenging.  Traditional methods are not enough. Quantitative indicators focus on smaller aspects of phenomena and tell us only a little about what people think.

Wordloom® taps into shared experiences and offers the most people-oriented way to lead with insight.

Wordloom® analyses words used by customers, employees, industry or the media. It reveals the genuine mindset behind words and helps to develop a better customer and employee experience.

It is an applied AI platform that enables users to supercharge their understanding of large amounts of qualitative data based on natural language.

Wordloom® provides tangible and actionable results. The cloud-based platform is scalable, reliable and easy to use

We have helped organisations both in the public and private sectors

to analyse customer experience, brand perception, campaign impact, strategy and change, employee experience and  values and culture.

CASES

Company culture research

Wärtsilä

Integrated brand renewal

UTG Mixing Group

Public opinion and shared experiences

Finnish Prime Minister's Office

 

Read more about our projects

Orion
Manpower
Wärtsilä
Telia
Keva
Yle
Valtiokonttori
Taideyliopisto
AEE
Smartly logo

Are you interested in using Wordloom®? Let's do a pilot!

How to start?

The easiest way is a proof of concept with existing data such as customer feedback.

We offer three alternative services:

  1. Ready-made project
  2. Ready-made ongoing projects
  3. Self-service at Wordloom platform (partners)

Our service includes:

  • Planning and consulting
  • Data mapping & collection
  • Analysis with topics, sentiment, comparisons and segmentation
  • Frame analysis
  • Practical recommendations

As a Wordloom-partner, you get training & license and technical support for using Wordloom-platform by yourself or as a part of your services.

Contacts

iloom Oy

hello@iloom.io

Maria 01
Lapinlahdenkatu 16
00180 Helsinki